New RFID Trail Access Gate

Mt. Van Hoevenberg now has RFID Technology!

Mt. Van Hoevenberg has introduced RFID ticketing and trail access for the 2020-2021 Winter Season. Now keep your RFID Card tucked away securely in your jacket and head right for the trails. No more worrying about losing it on the trails or having to come into the lodge to get your day pass. Reload your RFID Card online and use it season after season!

How to use your RFID Card

  • Your Season Pass or Trail Ticket will be encrypted onto a Card with an RFID chip inside. Everyone’s card looks very similar.
  • Place your RFID Card in a jacket pocket by itself, between shoulder and waist height.
  • The access gates at the trail entrances will read your RFID Card and open automatically if valid for that day.
  • Skip the ticket window and go directly from your car to the trails, without having to present your RFID Card to our front desk attendants.
  • Reload your RFID Card online and use it for several years! This reduces waste and adds convenience for you.

How to Reload Your RFID Card

Are you looking to reload online to an existing RFID Card? We’ve got you covered with the step-by-step guide below to ensure your checkout process is as smooth as a freshly groomed trail!

  1. Head to the “RFID Card Reload” tab of our online store to conveniently reload any RFID Card.
  2. Enter the WTP Number located on the back of your RFID Card and select Continue.
  3. Choose which pass or ticket type you are looking to reload from the list of available passes and click Buy Now.
  4. Select the appropriate age group for your pass (where applicable) and add a quantity of 1, then select the Next button.
  5. Sign in with your email address and password to update your profile for your pass.  Follow the bolded instructions if it’s your first time!
  6. Choose whether you’d like to Reload another card (in case you’re reloading for family members) or Checkout.

We launched a new e-store in the Fall of 2019 that is integrated with our RFID media. If you have not made a purchase online since then, you will need to set up a new profile. Of course, if you have questions in the meantime or encounter any trouble in purchasing your pass online, send us an email at info@mtvanhoevenberg.com or call (518) 523-2811 and we’ll make sure you’re taken care of.

I RELOADED MY RFID CARD. WHAT’S NEXT?

After you reload your RFID Card you will receive a confirmation email as a receipt of your purchase. You also should receive an email within 24 hours of your purchase with a link to electronically sign the Cross Country Terms & Conditions. Your purchase is not valid and will not open the gates until you electronically sign this document. You may also click here to complete this step.

 

Tips for your RFID Card

  • Make sure you are carrying only one RFID Card at a time.
  • Your photo won’t be printed on your RFID Card, but it will be held in the system.
  • Only carry your RFID Card. Do not carry cards of family members, friends, etc. when you go through the access gate. (You can write your name on each card if you like.)
  • Please place your RFID Cards in a pocket by themselves. Do not place cell phones, keys, credit cards, other RFID cards, or foil in the same pocket as your RFID Card.
  • Do not punch holes in your RFID Card. Puncturing the card could cause damage to the antenna.
  • It is important to retain your RFID Card for reloading and future use. A replacement fee will apply to lost cards, and an issuance fee could be charged in future seasons.

FAQ

Q: WHY RFID TECHNOLOGY?
A: There are many benefits to RFID technology. First and foremost, it gives you hands-free access to our lifts. Don’t worry about losing your pass or ticket on the mountain, because your RFID Card stays tucked away safely in your jacket. Also, you can reload your lift products online, eliminating any stopping at the ticket window. In addition, RFID eliminates waste from throwing away day tickets or expired passes. Your RFID Card will last several years, so don’t discard it.

Q: WHAT IS AN RFID CARD?

A: A RFID Card replaces the traditional lift ticket or season pass- it has a small RFID chip integrated into the card. When you pass through the RFID Card readers, the chip will register and open the lift access gate automatically. Every guest accessing the trails will need their own RFID Card.

Q: WHERE SHOULD I CARRY MY RFID CARD?
A:  We recommend that you keep it in a jacket pocket, between waist and shoulder level (or at shoulder height for kids). This will help the gate’s antenna pick up your signal clearly and allow for a smooth loading process. You do not need to remove your RFID Card from your pocket for scanning. Many jackets have a small pocket in an arm sleeve or around the waistline specifically designed to hold your RFID Card. It is important not to have more than one RFID Card, as they will all be scanned when you go through the gate and validated for that day. Please carry your RFID Card in a pocket by itself, as other objects can interfere with signal transmission, delaying your entry through the gates.

PROPER USAGE OF YOUR RFID CARD

Q: ARE RFID CARDS TRANSFERABLE?
A: No, as always, season passes and trail tickets are not transferable.

Q: WHAT IS A WTP NUMBER?
A: This number, on the back of your RFID Card, is associated with your unique guest profile.  Use this number to reload trail access online directly to your RFID Card. Purchase date-specific access in advance of your visit and go direct-to-trail without stopping at our front desk. No personal information is stored on individual RFID Cards.

Q: CAN I PUNCH A HOLE IN MY RFID CARD?
A: No, holes or other physical alterations should not be made to RFID Cards, as damage to the RFID antenna or connections in the cards could occur. If your RFID Card is damaged because of a hole punch, a replacement fee will be charged.

WILL RFID INTERFERE WITH OTHER ELECTRONICS?

Q: CAN A MAGNET DESTROY AN RFID CARD?
A: No. The chip information is not stored magnetically. The use of a magnet or other erasing devices has no effect whatsoever on the chip.

Q: WHAT ABOUT PACEMAKERS?
A: The lift access system is CE certified and complies with all standards. Individuals with such medical devices should be familiar with any precautions recommended for use with devices generating electromagnetic waves. The general recommendations for using electromagnetic units should be observed: Guests with pacemakers should not wear their RFID Card near the heart when passing through the gate and a distance of 8 to 12 inches should be observed in the case of queues and while passing through the gate.

Q: WHAT HAPPENS IF YOU ACCIDENTALLY WASH CLOTHING OR PLACE IT IN A DRYER WITH YOUR RFID CARD INSIDE?
A: We do not recommend washing or drying a garment with an RFID Card in it. The moisture and heat used in washers and dryers could ruin the card. Be sure to remove your RFID Card from your garments before you wash them.

PRIVACY AND DATA COLLECTION

Q: CAN RFID BE USED TO ACCESS MY PERSONAL INFORMATION?
A: Each unique RFID Card contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our point of sale system and user database. In accordance with privacy laws, your personal information is not shared with any third parties without your consent.

Q: WHAT INFORMATION IS STORED ON RFID CARDS?
A: Each RFID Card physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID Cards.

MISCELLANEOUS QUESTIONS

Q: ARE THERE ANY ENVIRONMENTAL CONCERNS ASSOCIATED WITH RFID?
A: No. Using RFID technology allows us to replace paper lift tickets and disposable tickets with durable, re-usable RFID Cards.

Q: ARE THERE ANY OTHER CONCERNS ASSOCIATED WITH RFID?
A: Mt. Van Hoevenberg is employing passive RFID technology which does not radiate any RF energy, but simply reflects it. As a result, the passive RFID Cards used at Mt. Van Hoevenberg do not contribute any additional RF energy to the surrounding environment.

Q: CAN MY RFID CARD BE READ BY DRONES OR FROM SATELLITES?
A: No.  The maximum reading distance is about 30 inches.

Q: ARE THERE ANY HEALTH RISKS ASSOCIATED WITH RFID AND RADIO WAVES?
A: RFID uses the low end of the electromagnetic spectrum. The waves coming from readers are no more dangerous than the waves being received by your car radio.

Q: WHAT IF I LOSE OR DAMAGE MY RFID CARD?
A: Please report any lost or stolen cards to our ticket desk. In the event of a lost, stolen, or damaged RFID Card, guests will need to purchase a new RFID Card, and the lost card will be deactivated and will no longer work at the trail access gates.

Q: HOW DO I RELOAD ADDITIONAL DAYS ON MY RFID CARD?
A: Loading additional days is simple. Visit the reload page of our online store and enter the WTP number associated with your RFID Card (or create a new account). Once you’ve finalized your transaction the new days will automatically be uploaded to your RFID Card and you may proceed directly to the trails.

Q: YOU TOOK MY PHOTO, WHY DOESN’T IT APPEAR ON MY RFID CARD?
A: While we require a photo on file for all season pass purchasers, you won’t see your photo on your RFID Card as you have in the past. Instead, we see your photo at our new trail access gates each time you pass through, to validate that you’re actually the one using your pass.