Contact Us

Contact Info
General Inquiries
Customer Service
Reservation
Requests for Pass Assurance

Contact Info

For help planning your trip to Mt Van Hoevenberg or any general inquiries, complete the General Inquiries form below.

General Inquiries

For questions, changes or cancellation requests regarding an order— whether you purchased online or in-person— complete our Customer Service form below.

Customer Service

If you have lost any item(s) at Mt Van Hoevenberg, please fill out the Lost & Found form below, and our Guest Services staff will contact you if and when your item is returned.

Lost & Found

Please fill out the reservation form below for reservation requests, and our staff will contact you.

Reservation

All 2020/21 Season Pass holders are eligible to request a 100% SKI3 Assurance purchase credit through December 1, 2020 using the request form.

Request Your Assurance

Mailing Addresses & Phone Numbers

Mt Van Hoevenberg
31 Van Hoevenberg Way, Lake Placid, NY 12946
(518) 523-2811

General Inquiries

Need help planning your trip to Mt Van Hoevenberg? Please fill out the form below and we will get back to you as soon as possible.

General Inquiries

Customer Service

For questions, changes or cancellation requests regarding your order, please complete the form below and a customer service representative will be in touch shortly!

Name*
First Last
Email*
Phone*
Mailing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Order Number (for online purchases)
This can be found on your confirmation email and/or your print@home ticket(s) (e.g. 19831623)
Please provide additional details regarding your request:*
Phone
This field is for validation purposes and should be left unchanged.

Reservation

Bobsled & Skeleton Experience Reservation Request Form

Primary Contact Information

Name(Required)

First Last

Email(Required)

Phone(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Reservation Request Details

As a reminder, submitting a Reservation Request Form does not guarantee ride availability. We will contact you to confirm availability before finalizing your reservation and taking payment information.

What date are you looking to book your Experience reservation for?(Required)

What Experience are you looking to particapate in Bobsled or Skeleton?(Required)

Please select which time block(s) you are looking to reserve?

You may select multiple time blocks to indicate flexibility in the case that a time block is sold out or unavailable on a particular day.

The Skeleton Experiance is avalible from 4:00pm-5:00pm

4:00pm - 5:00p

What is the total number of Bobsled Ride participants in your party?(Required)

How many sleds are you looking to reserve?(Required)

Each sled can hold up to 3 passengers total. The cost for a Single Ride for 1-2 Passengers (ages 9+) is $250 total. You may choose to add a 3rd Passenger (ages 13+).

Please enter a number from 1 to 5.

Participant Details

Please enter the following information for each participant on Sled #1 (select the + to add new rows):(Required)

Name

Date of Birth (MM/DD/YY)

Email (for ages 18+)

Address (if different)

As a reminder, each sled can hold up to 3 passengers total. The first two passengers must be 9 or older, and the optional third passenger must be 13 or older.

We do not require email addresses for participants under 18. You may also leave the address field blank if it is the same as the Primary Contact address.

Please enter the following information for each participant on Sled #2 (select the + to add new rows):

Name

Date of Birth (MM/DD/YY)

Email (for ages 18+)

Address (if different)

Please enter the following information for each participant on Sled #3 (select the + to add new rows):

Name

Date of Birth (MM/DD/YY)

Email (for ages 18+)

Address (if different)

Please enter the following information for each participant on Sled #4 (select the + to add new rows):

Name